The challenge
As a rapidly growing transport cooperative, NVO wanted to further digitalise its administrative processes. Drivers were still working with paper-based trip sheets, trailer inspection forms, temperature logs and consignment notes. This caused delays in administration, invoicing and customer communication.
There was also a growing need for real-time visibility. Planners wanted to know the exact location of vehicles at all times, customers expected up-to-date status information, and the organisation needed a more efficient way to process documents and operational data.
“My role over the past few years has been to establish a solid data foundation to speed up and improve the processes between our customers and drivers.”
The solution
Together with Rietveld, NVO digitalised its entire transport process. The Efficio on-board computer was integrated with the TMS, allowing transport orders to be sent digitally to drivers and status updates to be returned automatically.
Each truck was also equipped with an Epson document scanner. Drivers scan the CMR immediately after delivery, making it available to both the administrative team and the customer within minutes.
Trailer inspections, trip sheets and temperature logs are now also processed entirely digitally through the on-board computer.
“CMRs are now available to both our office and our customers within minutes.”
The results
Digitalisation has delivered benefits across virtually every department.
Manual administrative tasks have been almost entirely eliminated. Where processing CMRs previously took several days each week, documents are now processed almost immediately. This allows invoices to be issued much faster.
Planners now have real-time visibility into the progress of each journey, enabling them to make adjustments sooner when necessary. Customers have continuous access to up-to-date information through EDI integrations and the web portal.
Drivers also benefit from a reduced administrative workload, allowing them to focus fully on their transport activities.
“Through our EDI integrations, customers often receive confirmation that their shipment has been unloaded within just one minute.”
Working together with Rietveld
For NVO, the partnership is not only about technology, but above all about reliability and integration.
The solutions integrate seamlessly with the existing TMS and provide a single, integrated workflow for planners, drivers and administrative staff. Direct communication and stable systems enable the organisation to continue developing its operations.
“We are very satisfied with our partnership with Rietveld.”
Relevance to the sector
Many transport companies face the same challenges as NVO: staff shortages, administrative pressure, rising customer expectations and an increasing need for real-time information.
By combining on-board computers, document scanning, TMS integration and EDI connections within a single platform, organisations can create a fully digital transport chain. This not only saves time, but also improves service quality and accelerates cash flow.
“Customers receive real-time information directly from the truck.”
Conclusion
NVO demonstrates that digitalisation involves much more than replacing paper with a screen. By connecting planners, drivers, administrative staff and customers in real time, the organisation has accelerated its processes, improved its services and further strengthened its position as a quality transport provider.
Together with Rietveld, NVO is building a future-proof transport organisation centred on efficiency, real-time information and customer service.
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Would you also like to invoice faster, gain real-time visibility into your transport operations and reduce your administrative workload?
Discover how the combination of Efficio, EasyTrack, TMS integration, EDI connections and digital document processing can make your transport organisation more efficient and future-proof.
Schedule a free demonstration with Rietveld’s specialists and experience the benefits of fully digital transport management for yourself.
