FleetMate GO

From vehicle to repair shop without unnecessary steps

Proper fleet maintenance starts with up-to-date information. Yet in practice, mileage readings, damage reports, and maintenance needs are often scattered across different systems, forms, phone calls, and emails.

FleetMate GO by CSW Software is cloud-based workshop software specifically developed for the truck and trailer industry and the day-to-day operations of the 24Volt workshop. The system supports, among other things, work orders, scheduling, invoicing, customer and vehicle history, parts management, time tracking, and accounting. Thanks to its modular design, the software can be tailored to both small and large workshops and organizations with multiple locations.

By linking FleetMate GO with EasyTrack and Rietveld’sEfficio onboard computer, a direct flow of information is created between the vehicle, the driver, and the workshop.

Moving forward together with expertise.

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Why do organizations choose FleetMate GO?

FleetMate GO is not a general-purpose fleet management system, but rather workshop software specifically designed for maintenance, repair, and administration within the truck and trailer industry.

The cloud platform is accessible anywhere, 24/7. Backups and updates are handled centrally, so organizations don’t have to manage a local installation. The software can also be built from various modules, ensuring that only the features relevant to the workshop are included.

FleetMate GO supports, among other things:

• work orders, quotes, and invoices;
• workshop and technician scheduling;
• customer and vehicle history;
• time tracking and cost reconciliation;
• inventory and parts management;
• MOT and tachograph reports;
• rental and replacement transportation;
• integrated accounting;
• reports on costs and revenues.

This brings together work orders, vehicle information, and administrative tasks into a single, centralized workshop environment.

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Always up-to-date mileage readings in FleetMate GO

A maintenance schedule is only reliable if the odometer readings on which it is based are up to date.

Thanks to the integration with EasyTrack, the recorded vehicle mileage is automatically made available in FleetMate GO. As a result, the workshop does not have to manually request, retype, or correct this data during a visit.

This supports, among other things:

• mileage-based maintenance;
• timely scheduling of service appointments;
• monitoring of maintenance intervals;
• more reliable vehicle records;
• insight into usage and maintenance costs;
• calculation of the cost per kilometer.

Combining maintenance data with current mileage provides a more realistic picture of each vehicle’s technical costs and performance.

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Drivers report damage immediately

The driver is often the first to notice damage, a malfunction, or a technical defect. When such a report is submitted by phone, email, or on paper, important information is sometimes missing or does not reach the right person immediately.

With the FleetMate GO ticket module, the driver can send a report directly to the repair shop via the Efficio onboard computer. Attachments, such as photos of damage or a defect, can also be included.

The FleetMate GO ticket module supports external reports from on-board computers. A ticket can be linked to a license plate, customer, employee, or job category. Based on the report, the repair shop can then immediately create a schedule or work order.

This creates a short and clear line of communication from the driver to the repair shop.

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From report directly to schedule and work order

A damage report is only valuable if it is followed up on quickly.

Upon receiving a ticket, the workshop can:

• view the report and any accompanying photos;
• assess the severity and urgency;
• request additional information;
• determine the necessary parts;
• schedule a service appointment;
• create a work order immediately;
• provide progress updates.

The schedule or work order remains linked to the original ticket. Once the work is completed and the work order is invoiced, the ticket can also be automatically closed.

This ensures that the entire process remains traceable and that important information is not lost between the driver, scheduling, and the workshop.

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Intervene earlier and minimize unplanned downtime

Minor damage or a technical defect can escalate if the workshop is not notified in time.

Because drivers can submit reports directly from the vehicle, the technical department gains earlier insight into potential problems. The workshop can then assess whether a vehicle needs to be brought in immediately, can be repaired during a scheduled downtime, or can continue driving safely.

This helps organizations:

• schedule maintenance sooner;
• minimize unexpected repairs;
• prevent consequential damage;
• have parts available in advance;
• better organize downtime;
• keep vehicles in service longer.

This integration thus transforms maintenance from a primarily reactive process into a more predictable workflow.

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A Complete Digital Vehicle Record

FleetMate GO centrally manages customer and vehicle history. This makes it easy to retrieve work orders, invoices, maintenance records, reports, and repairs at the customer and license plate level.

Integration with EasyTrack and Efficio enriches this record with up-to-date information from day-to-day vehicle operations:

• current odometer readings;
• damage reports from drivers;
• photos and other attachments;
• maintenance requests;
• repairs performed;
• historical repair shop costs.

This creates a more comprehensive technical and financial record for each truck or trailer.

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Smarter Parts Ordering and Processing

An efficient workshop requires not only good planning but also the timely availability of the right parts.

FleetMate GO is integrated with parts suppliers and wholesalers. From within the workshop software, parts for a specific truck or trailer can be looked up, ordered, and linked to the correct work order. Technical information and service intervals from HaynesPro Truck Data are also integrated.

As a result, based on a service request, the workshop can:

• determine in advance which parts are needed;
• link items directly to the work order;
• manage inventory and orders;
• reduce wait times during repairs;
• prevent administrative errors.

This makes the process from identification to repair shorter and more manageable.

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Greater insight into the actual costs per vehicle

Maintenance costs alone don’t mean much. The real value emerges when these costs are compared to a vehicle’s usage and mileage.

By combining current mileage data from EasyTrack with work orders, parts, mechanic hours, and other costs in FleetMate GO, you gain better insight into:

• maintenance costs per vehicle;
• costs per kilometer driven;
• differences between vehicle types;
• recurring defects;
• high-maintenance vehicles;
• repair costs over the entire useful life.

This enables fleet managers to make more informed decisions regarding maintenance, replacement, and vehicle procurement.

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The Power of Collaboration

FleetMate GO automates the processes within the truck and trailer repair shop. Rietveld uses EasyTrack and Efficioto connect vehicles and drivers directly to this repair shop environment.

Together, this creates an integrated solution where current odometer readings, maintenance alerts, photos, scheduling, and work orders are seamlessly aligned.

For Drivers

• Report damage or maintenance immediately
• Easily attach photos
• No separate forms or long phone calls
• Faster follow-up on technical issues

For the repair shop

• Up-to-date odometer readings
• Notifications sent directly to the right place
• Create a schedule or work order faster
• Identify and order parts sooner

For fleet managers

• More reliable maintenance planning
• Complete insight into vehicle history
• Better visibility into maintenance costs
• Less unplanned downtime

For business owners

• Reduced administrative burden
• Higher vehicle availability
• Greater control over the cost per kilometer
• More efficient and sustainable fleet management

This is how we work together to strengthen organizations, employees, workshops, and fleets with smart, safe, and sustainable solutions.

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Why choose Rietveld?

Rietveld helps organizations make vehicle data practically usable for maintenance and workshop management.

With EasyTrack, current odometer readings are automatically synced with FleetMate GO. Using the Efficio onboard computer, drivers can send reports and photos directly to the repair shop.

As a result, drivers, fleet management, and technical service all work with the same up-to-date information. This reduces manual paperwork, speeds up follow-up, and helps keep vehicles safe and operational.