Gomocha

Smarter service management starts with connected data

For maintenance organizations, every minute counts. A faster resolution to a breakdown means less downtime, lower costs, and higher customer satisfaction. This requires effective collaboration between planners, service technicians, and the back office.

Gomocha is a Field Service Management platform developed specifically for industrial manufacturing. It connects scheduling, service technicians, and existing ERP systems into a single integrated process. Through its integration with Rietveld’sEasyTrack , real-time vehicle information is automatically available within the service planning system.

Moving forward together with expertise.

---

Why do industrial organizations choose Gomocha?

Gomocha helps maintenance and service teams organize their work more efficiently and automate manual processes. From a single platform, work orders are scheduled, technicians are managed, and maintenance tasks are handled digitally.

The platform supports, among other things:

• Field Service Management
• Work Order Management
• Scheduling and Dispatch
• Digital work orders
• Service Technician App
• Reports and Analyses
• Integration with Existing ERP Systems

This ensures that planners, technicians, and the back office always work with the same up-to-date information.

---

Less downtime, more repairs in a single visit

For manufacturing companies, unplanned downtime is costly. Gomocha helps maintenance teams plan service visits more efficiently, ensuring that the right technician arrives on-site with the right information.

According to Gomocha, organizations that use Gomocha achieve, among other things:

• Up to 41% less equipment downtime
• Up to 19% more first-time fixes (repairs resolved on the first visit)

By digitizing work processes and making information centrally available, delays caused by manual administration are prevented.

---

Real-time vehicle information with EasyTrack

Efficient service planning requires not only insight into work orders but also into the current location of service technicians and service vehicles.

Thanks to the integration between Gomocha and EasyTrack , planners have continuous access to up-to-date vehicle information.

This provides real-time insight into:

• Vehicle locations
• Estimated arrival times
• Availability of service technicians
• Progress of service visits
• Mileage tracking
• Hour tracking
• Management information

This allows planners to respond more quickly to urgent requests and deploy technicians more efficiently.

---

Seamless integration with your ERP system

Gomocha is designed to work seamlessly with existing business software. Work orders, customer data, and maintenance information are automatically exchanged with your ERP system, eliminating duplicate data entry and speeding up processes.

Integrating EasyTrack creates a single digital information chain in which:

• ERP
• Service Planning
• Service Technicians
• Vehicles
• Management Information

work together seamlessly.

---

The Power of Collaboration

Gomocha optimizes your service and maintenance processes. Rietveld enhances these processes with real-time vehicle data from EasyTrack.

Together, they create a single integrated solution in which planners, technicians, and back-office staff always have access to the same up-to-date information.

For planners

• Real-time insight into the location of service technicians
• More efficient scheduling of work orders
• Faster response to urgent assignments

For service technicians

• Always have the right work order information
• Fewer administrative tasks
• Better support on the go

For the back office

• Less duplicate data entry
• Automatic data exchange
• Faster administrative processing

For management

• Less equipment downtime
• Higher productivity of service teams
• More first-time fixes
• Reliable performance data for further optimization

This is how we work together to strengthen organizations, employees, and fleets with smart, sustainable, and safe solutions.

---

Why choose Rietveld?

Rietveld helps organizations extract more value from vehicle data. By linkingEasyTrack to specialized software such as Gomocha, we connect vehicles, service technicians, and business processes into a single, reliable information system.

This ensures your organization always has up-to-date data to plan faster, work more efficiently, and further reduce downtime.